I logged a support call for the I.E. new window problem experienced after the Live Toolbar install and was impressed to get a response, from a human! The email requested more detail so I recorded a short Camtasia recording – far quicker than step by step text notes – and attached it to the return email.
When that was returned with a “could not deliver error” , thinking perhaps they block attachments, I sent a text only reply with link to the video. Even that bounced back but the reply email was a strange format (very long) so maybe my old Office was breaking it?
With no other way to get in touch it was back to the Live Support web form. It was then I noticed this poor UI design. If you make a point of requesting people to “Be specific” why provide a tiny scrolling text box to be specific in? You can type elsewhere and copy/paste but you shouldn’t have to!
UPDATE 24–02–2007: I’ve since had a response from Live Support with alternate contact address so the screen-shots got thru. It seems something in the email chain, probably my Outlook 2000, was breaking the return address.
UPDATE 27–02–2007: Some progress, I’ve had a reply “I have forwarded your concern to the Live Toolbar Product Specialist Team so it may be given due attention. I understand the importance of this issue. Rest assured that we are doing everything within our means to remedy the situation.”