If you are trying to assist someone troubleshoot any software or hardware problem knowing the machine configuration can be a big help. If you have AutoCAD installed there is an easy way to get it in a format that is easy to share.
Start AutoCAD then from Command: GRAPHICSCONFIG click the Tuner Log button.
You’ll get a text file with detailed system information for processors, disks, monitor drivers/display resolution, operating system version, physical & virtual memory and more.
While some of it is AutoCAD specific the “Additional System Info” is a great resource for support staff.