I was removing an existing Autodesk Building Design Suite Premium 2012 install prior to test deploying the 2013 version. Most of the components (AutoCAD, Revit, Inventor Fusion, Showcase etc.) uninstalled fine but I struck a problem with 3DS Max Design 2012.
It failed as was unable to access a set of user profile related folders on the particular machine. They were standard folders with resources etc. found (in Win 7 at least):
For some reason the (un)installer could not access these folders from the admin logon (as used for the install) and failed. The user logon had been removed from the machine but it seem this troubled the installer. The simple solution was to use the troublesome user logon and run Max (to rebuild the folders), give it temporary local admin permission and run the uninstall from there.
That was successful but quite why only one of six identical machines had this snag I don’t know. The other pain was the lovely one click Autodesk Building Design Suite 2012 install doesn’t have a one click uninstall!
Autodesk have posted some other tips for those preparing systems for install:
Before you install your Autodesk product it's important to prepare your system, which helps to ensure a smooth and successful installation.
Read through the steps below or watch our video walkthrough.
- Check System Requirements
- Get Administrator Permissions
- Install System Updates and Exit Applications
- Download Software or Insert Media
- Review Documentation
- Product Reinstallation